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Eric Sysak's Experience:
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Manager, Office of Information Technology at City Colleges of Chicago
February 2014 - August 2014Provided support for nearly 1000 PC's and approximately 4000 Faculty, Staff and Students at the college. Maintained all technology in all Departments, Faculty, Staff, Classrooms, and all public areas for the college. Provided support for all Microsoft and Apple products. Initiated a workstation patching process to ensure that all systems were properly secure and up to date.
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Manager, SPSS IT at IBM
February 2006 - July 2013 | ChicagoLed worldwide IT team through acquisition and integration with one of the world’s largest companies, maintaining leadership from the transition from SPSS IT management to IBM Software Group IT management and then to SPSS Product Development management. Served as key member of pre-acquisition planning team, including overseeing testing and successful deployment of new infrastructure to support the acquisition. Led successful remediation of all SPSS infrastructure to IBM security standards. Managed migration of primary SPSS data center to IBM facilities and subsequent shutdown. Assumed vendor management migration responsibility for multiple SPSS IT vendors. • Spearheaded successful security remediation of over 700 SPSS servers through IBM security standards process, maintaining compliance to date, resulting in a stable and secure infrastructure. • Supported IBM Business Controls audits of US and China, developing action plans, addressing deficiencies, updating agreements and establishing new business controls. • Supported multiple platforms, including Windows, VMware, Macintosh, Solaris, HP-UX, AIX, RedHat, SuSE, iSeries / AS400, Networking (Cisco), Telephony (Siemens, Rohm and Cisco) and VoIP (Cisco). • Led migration and shutdown of 3 SPSS data centers worldwide to IBM facilities. Over 700 physical and virtual servers were migrated or decommissioned, including all IT infrastructure including authentication servers, email servers, source code repositories, and build servers. • Led Level 3 team through acquisition and subsequent reduction of 5 to 1 IT support groups. Developed plans and processes to support the inherited responsibilities while maintaining existing support of day-to-day business requirements.
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Manager, Level 3 and Hosting Support Group at SPSS
February 2008 - November 2009 | ChicagoManaged 14-member International team that provided 3rd level 24x7 support to 1200 users and 700 servers in over 20 worldwide offices. Managed company’s SaaS offering, on call 24x7 and managed to SLA requirements. The Data Collection Service supported over 100 customers and generated over $2M in annual revenue. Supervised Network and Telephony offerings that provided service to all 1200 employees. • Supported virtualization of over 400 servers, including migration from VMware ESX 3.5 to VSphere Hypervisor ESXi 4.0 and ESXi 5.0, maintenance and support of VMware Lab Manager, and multiple desktop virtualization solutions. • Served as key member of Change Management board. Responsible for reviewing and approving all changes to infrastructure, ensuring that any risk was understood, acceptable and properly communicated. • Reduced costs and increased productivity by leading migration and upgrade of worldwide Exchange infrastructure, resulting in faster, more scalable, reliable and efficient environment. • Conducted Active Directory cleanup project, substantially increasing reliability and performance across domain. • Monitored SaaS environment using SolarWinds ipMon, and LANDesk. • Supported platforms, including Windows, VMware, Macintosh, Solaris, HP-UX, AIX, RedHat, SuSE, iSeries / AS400, Networking (Cisco and HP), Telephony (Siemens, Rohm and Cisco) and VoIP (Interactive Intelligence). • Improved overall efficiency and expedited service delivery in multiple areas, including, but not limited to, SPAM filtering, system deployment, and off-site backups by engaging key vendors and development of in-house solutions. • Initiated patch management projects through both hosted and non-hosted infrastructures.
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Manager, ITS – Systems Services at SPSS
February 2006 - February 2008 | ChicagoManaged 14-member International team that provided 2nd and 3rd level support to 1200 users and 700 servers in over 20 worldwide offices. Managed multiple vendors, including maintaining and evaluating established relationships, as well as engaging prospective vendors. Oversaw day-to-day support and maintenance of both desktop and server operating systems, including patching, monitoring, rebuilds, procurement, and documentation. • Key member of VMware deployment team, developing templates, defining the physical and storage architecture, and ultimately converting over 400 servers from physical to virtual machines. Developed new support models to manage new departmental requirements. • Supported platforms, including Windows, Macintosh, Solaris, HP-UX, AIX, RedHat, SuSE, iSeries / AS400, Telephony (Siemens, Rohm and Cisco) and VoIP (Interactive Intelligence). • Championed knowledge sharing with 1st level support team, resulting in 2 internal promotions. • Initiated comprehensive Mac support plan utilizing outside vendors, supplemented with team training, resulting in transition to internal support after 6 months. • Served as key member of Daylight Savings Time project, which required tight coordination of patching of multiple systems as well as detailed and exhaustive communication to end users. • Worked closely with Data Center HVAC vendor, providing long-term alternatives and solutions for multiple data center A/C failures over a few months.
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Sr. Systems Engineer at ChannelNet
February 2001 - July 2005 | Dearborn, MILed day-to-day management and support of the Ford DealerConnection application. The application hosted over 5000 separate Dealer websites for North America, Central America and the Middle East, and presented approximately 1.5M daily page views. Technical liaison for all management and support issues. • Managed DNS infrastructure that supported approximately 7000 domain names. • Monitored site using HP / Mercury SiteScope. • Created and maintained extensive application documentation.
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Manager, IT and Infrastructure at Immersant, formerly Bowne Internet Solutions and Sitewerks
1997 - 2001 | Seattle, WAManaged 15-member International team and supported 7 International offices. Led technical integration of mergers and acquisitions, including all WAN connections, firewall, VPN, and Domain integration. • Planned and implemented enterprise-wide Exchange migration and integration. • Organized and executed company-wide hardware and software standardization project.